Which key performance indicator (KPI) is essential for monitoring patient engagement?

Monitoring patient engagement is crucial for healthcare organizations to improve care delivery and patient outcomes. Patient satisfaction scores serve as a comprehensive measure of how engaged patients feel with their care and the services provided by the healthcare organization. High satisfaction scores typically indicate that patients feel heard, valued, and involved in their treatment process, demonstrating a strong level of engagement.

Patients who are engaged in their healthcare journey are more likely to adhere to treatment plans, attend appointments, and participate in follow-up care, which can lead to better health outcomes. These scores often gather information through surveys that assess various factors, including communication with providers, ease of access to care, and overall experience in the healthcare facility.

The other options, while important for overall organizational performance, do not directly measure patient engagement. Revenue per patient focuses on financial performance, operational costs relate to the efficiency of the practice, and employee turnover rate captures staff stability rather than patient involvement in their own healthcare. Thus, patient satisfaction scores are the key performance indicator that effectively reflects the level of engagement patients have with their healthcare provider.